FAQs
Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to cs@mirolam.com
How long does shipping for Mirolam take?
Order processing time: 2~3 working days.
Logistics transportation time: 2~5 working days.
Total time: 4~9 working days.
How much is the shipping cost for Mirolam?
Shipping to US costs $4. Other regions not supported.
Taxes, duties and rates?
Mirolam covers customs fees, duties and taxes. Contact cs@mirolam.com for questions.
What is Mirolam's return policy?
- Email return request with order number.
- Confirm return with support team.
- Return via post office, get tracking number.
- Email package weight and tracking info.
- We inspect returned items within 2 days.
- Refund processed in 3 business days.
What is Mirolam’s exchange policy?
No exchanges. Please return and place a new order.
How soon will I receive my refund?
Refunds are processed within 3 business days after inspection.
How do I report a quality issue?
Email us immediately at cs@mirolam.com to resolve the issue quickly.
Who bears the return costs?
You bear the return shipping cost. Costs vary by location and carrier.